Business Analyst

Position Overview: The IT Business Analyst acts as a liaison between IT and business units across CBH. Situated in the Data Informatics department, they are responsible for working with end users to fully understand the business definitions of data, including but not limited to, where the data is collected or published, the workflows involved in data collection, gathering both technical and business specifications for projects, and the technologies necessary to make it a useful resource for data consumers. The incumbent will assist in assuring that technical systems meet the company’s data needs for program planning and agency performance measures. The Business Analyst is responsible for translating requirements into specifications involving appropriate analytic reporting and technologies and advocating for the work force work-flow in the creation of new tools/solutions. Core Expectations: Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct. Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner.Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.Actively participate in required meetings and complete all mandatory trainings.Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.Evaluate/learn tools to help inform which tools best suit solutions. Essential Functions: Investigation and documentation of various work processesDeveloping model reports/ templates to support end-user self-service and to improve validity of data collected.Analyzing reporting requirements to determine if needed data already exists in reporting environmentsCollaborating with business stakeholders, developers, analysts, data architects, database administrators and business analysts in business units as well as both local and enterprise technology units to meet reporting needs of stakeholders Ensuring data quality is maintained by identifying data integration errors and working to improve data qualityDetermining ways to reuse data structures and processes to meet other reporting needsProviding support to data integration developers by documenting rules and procedures required to transform, process and load data into reporting solutions Position Requirements: Bachelor’s Degree preferred Minimum of 3 years of experience in requirements gatheringInterest in working in behavioral health is required; experience is preferred Other combinations of education and experience may be evaluated on a case-by-case basisTechnical Skills Required:Experience in MS Office suite, including Excel Intermediate relational database understanding requiredFamiliarity with SQL preferredExposure to data capture technology solutions (i.e.: SharePoint, QuickBase, Formverse, etc.)Excellent critical thinking, analytic, evaluation and problem-solving skills requiredAbility to prepare clear, accurate and informative reports and documentation Experience in requirements gathering and turning requirements into specifications is preferred Additional Skills required:Excellent written and oral communication skills Strong interpersonal skills with a customer service orientation Ability to communicate effectively between subject matter experts and developers to ensure accurate translation of business needs to implementation effortsSolid presentation skills for both technical and non-technical audiences Excellent training and mentoring skillsAbility to work independently and in a team environmentAbility to work under tight project deadlinesAbility to plan, schedule and organize multiple priorities and high volume of workCore Competencies: Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success. Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity. Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes. Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times. Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.Communication: Effectively and appropriately share thoughts, ideas and information – both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations. Work Conditions (including travel, overtime required, physical requirements and occupational exposure): Requires on-call and on-site off hours support during overnight hours, weekends and holidays to ensure 24/7 operations.Requires ability to travel, including overnight travel, as needed.Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.Ability to utilize computers and office equipment to complete daily work responsibilities.Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.Must be able to adapt to continuous changes/demands of the job.Covid-19 Vaccine Requirement: The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.Equal Employment Opportunity: We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.Requesting An Accommodation: CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov PI214909764