Customer Experience Data Analyst

Our Corporate team may not provide direct care, but we still touch people’s lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

The Customer Experience Data Analyst to work across the MJHS health system to support the organization’s efforts to meet the needs and expectations of patients and health plan members through analytics, and traditional project management support aligned with the CEO’s agenda. The Customer Experience Data Analyst is responsible for conducting data analysis to generate insights to improve growth and retention, developing, planning, and executing analytical projects, and using analysis to identify pain points in our customer journey process, and influencing the respective operational owners to act. In addition, the Customer Experience Data Analyst will synthesize analytical findings for use of Senior Management, and act as a storyteller to Senior Management regarding delivering information in a practical and compelling way. Partnering across agencies, and developing trust with management across all departments, to transform strategic priorities into an analytics roadmap.
Undergraduate degree in IT, Computer Science, Health Informatics, Marketing, Business Administration, Statistics, Accounting, Finance or related equivalent preferred. Master’s degree in related discipline preferred.
2+ years progressive work experience in consumer research, population health, data segmentation, predictive analysis and business analytics.
Prior experience in business operations performing a broad range of data analysis and management required.
Experience in creating and managing reports.