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Customer Success Associate

ibmibm

Customer Success Associate

  • Anywhere
  • Posted 3 weeks ago
IBM Watson Advertising and Weather

Website IBM Watson Advertising and Weather

Do you thrive in the intersection of technology and human relationships? Are you passionate about solving problems on a global scale? Does the thought of working for a brand that is a staple in the daily lives of more than 300 million people worldwide excite you? We are looking for a Customer Success Associate to join our talented team of people who are passionate about the weather AND people. If this sounds like you, read on!

As an Ambassador of our Brand, we are looking for a technically savvy customer success associate who possesses a strong drive for results. Duties for the customer success associate will include a broad range of tasks such as effectively troubleshooting customer issues and serve as a customer advocate to assist in problem resolution.  You should also be able to provide insights on trends and issues, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Associate should engage with customers, maximize value, and assist in creating positive growth of our customer base.

Customer Success Associate Responsibilities:

  • Handle and resolve customer requests and complaints.
  • Analyze customer data to improve customer experience.
  • Evaluate and improve processes and other communication infrastructure.
  • Mediate between our users and our product teams.
  • Minimize customer churn.
  • Assist in business growth and profitability by maximizing value.

Great candidates will have the following Experience & Skills:

  • Passion for service
  • Empathetic
  • Knowledge of customer success processes
  • 1-2 years Customer Service experience in a digital consumer industry for a global brand
  • Excellent English-language communication skills, both written and oral, including the ability to adjust tone and approach depending on audience
  • Proven track record of successful customer interaction
  • Demonstrate leadership qualities
  • Detailed oriented, highly organized and able to multi-task and keep track of many moving parts
  • Proven ability to thrive in a fast-paced environment and demonstrate the ability to complete tasks within tight deadlines
  • Effective troubleshooting skills necessary across a broad portfolio of products
  • Self-driven and proactive nature
  • Infectious curiosity — always looking for opportunities to learn new things
  • High computer literacy and ability to learn new software
  • Experience in documentation
  • Ability to advocate for customers, to address customer needs in a timely manner
  • Work hand in hand with customers to resolve problems using various tools and troubleshooting steps
  • Identify feedback trends that provide actionable insights
  • Candidates must pass a writing test
  • Experience in Salesforce, Jira, Office is preferred
  • Ability to read javascript and work with APIs is a plus

    Full Legal Name

    Education and Training

    Certifications

    Employment History - 10 Years

    Skills and Knowledge (Please note years of experience for all that apply)

    Job-Related Professional Training

    MyMobileLyfe is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. MyMobileLyfe is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MyMobileLyfe are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. MyMobileLyfe will not tolerate discrimination or harassment based on any of these characteristics.

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