IT Business Analyst

JOB TITLE: IT Business Analyst REPORTS TO: Director of Information SystemsCLASSIFICATION: ExemptWORK ARRANGEMENT: HybridSALARY RANGE: $60,000 – $75,000 SUMMARY/OBJECTIVE:Reviews operational processes across the Credit Union’s business areas to ensure that the business applications and technological solutions are being fully utilized. Assists in the definition of technology solutions for assigned business problems through the development of business cases, cost analysis, and system specifications. Assists business units with analysis and scoping of requested enhancements, project conversions, or additions of applications involving information technology. Assisting with project implementation by securing and aligning IT resources both internally and with 3rd party service partners. Provides project management across a portfolio of technology activities. DUTIES & RESPONSIBILITIES:Leverages business analyst best practices, coupled with financial operations knowledge, to work with business units throughout the organization and properly capture scope of requested work.Will act as an internal subject matter expert on the deployed technology solutions to facilitate business process changes and re-engineer technical processes for greater efficiency. Identifies necessary resources and negotiates with project stakeholders or service partners to obtain associated personnel. Develops or updates project plans for information technology projects including project objectives, technologies, systems, information specifications, scheduling, and funding.Assists with the Symitar Core System processes required for operations in a credit union environment including system settings, administration of job scheduling, and verification of processing results.Develops and manages internal procedures and documents to provide a high level of application integrity and availability and to ensure timely, effective support.Reconciles vendor driven enhancements with user requested improvements to determine appropriate level of vendor vs. in-house work necessary to meet user needs.Delivers superior customer service while managing relationships with end users, business area leaders, partners, and vendors throughout the Credit Union environment. SKILLS & COMPETENCIES:Able to execute multiple complex projects within required timelines. Ability to prioritize and execute tasks in a time sensitive environment.Excellent communication skills required, including reports, presentations, and group facilitation skills.Proven ability to partner effectively with all current or new vendors.Proven ability to partner effectively across all levels of the organization and develop positive working relationships.Demonstrated conceptual thinking, analytical and problem-solving skills.Stays current with emerging technology trends.Keen attention to detailA significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Scope of work will include access to sensitive data and financial perspectives requiring extreme confidentiality. Communication may involve motivating or influencing organizational leaders.PREFERRED SKILLS:Retail/Lending OperationsExperience with Jack Henry technologies, specifically:Symitar SynergyProfitStars Experience with MeridianLink OpeningAct Xpress AppsLoansPQExperience with Q2 Solutions General ApplicationsExperience with Microsoft O365/M365 QUALIFICATIONS/EDUCATION:Preferred minimum of two years of experience working in a business analyst role.Minimum 2-year degree or equivalent.Two years minimum experience working within the financial institution industry, preferred.Working knowledge and understanding of financial institution operation and business processes including technology solutions. OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Must comply with applicable policies, laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Employees of On Tap Credit Union are responsible for maintaining the trust of our members, partners, and regulators through the safekeeping of members, Credit Union, and employee information assets. To this end, each employee is responsible for understanding and adhering to On Tap Credit Union’s Information Security Policy and Program as the same relates to their role and work. These duties vary by position and additional duties related to information security and/or participation in committees related to information security may be assigned from time to time. EMPLOYEE RELATIONS – K.E.G. OF EXCELLENCE:For us to create and maintain a world-class culture, every employee is asked to live the principles embodied below: Kindness: a behavior marked by ethical characteristics, a pleasant disposition, and concern for others. Elegance: a synonym for beauty that has come to acquire the additional connotation of unusual effectiveness and simplicity. Genuineness: the attribute of being true to yourself; authentic and truthful in your expression which leads to trusting relationships and empathy for others. This is what it looks like:Promote a culture of teamwork throughout the entire organization.Demonstrate strong communication skills with members, peers, other departments, branches, and vendors.Utilize the Chain of ResponsibilityAssist others within and outside the department.Support our culture of continuous improvement and good stewardship of our members’ money by seeking opportunities for process efficiencies and savings. Support the credit union’s advocacy strategy by being an advocate for our members and employees alike.Respond to all emails, phone calls and employee surveys within their stated deadline, and if no deadline is requested in an otherwise timely manner. PI211910071