IT Project Manager
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Community Behavioral Health.
Position Overview: IT Project Manager manages key projects throughout the department. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for management regarding status of project.IT Project Manager will work directly with the various departments and vendors to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible with current and future requirements, priorities, and goals for the organization. Core Expectations: Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct. Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.Actively participate in required meetings and complete all mandatory trainings.Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.Essential Functions: Coordinate internal resources and third parties/vendors for the execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to monitor and track progressManage changes to the project scope, project schedule and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentationDelegate project tasks based on staff members’ individual strengths, skill sets and experience levelsTrack project performance, specifically to analyze the successful completion of short and long-term goalsDevelop comprehensive project plans to be shared with clients as well as other staff membersUse and continually develop leadership skillsAttend conferences and training as required to maintain proficiencyPerform other related duties as assignedDevelop spreadsheets, diagrams and process maps to document needs Position Requirements: Education: Bachelor’s Degree in Information Technology, Business Management or similar field 3 – 5 years of Proven working experience in project managementSkills:Excellent client-facing and internal communication skillsExcellent written and verbal communication skillsSolid organizational skills including attention to detail and multitasking skillsStrong working knowledge of Microsoft Office and Microsoft ProjectHealthcare experience is preferredSolid understanding of Key IT areas such as infrastructure, security, networking, and application management.Proficient in using MS Project, and Smartsheet and familiarities with Power BI, and DevOps. Core Competencies: Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success. Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity. Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes. Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times. Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.Communication: Effectively and appropriately share thoughts, ideas and information – both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations. Leadership Competencies: Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas. Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others. Employee Development: Recognize and promote the necessity to hire, assess, develop and retain high quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.Work Conditions (including travel, overtime required, physical requirements and occupational exposure): Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.Ability to utilize computers and office equipment to complete daily work responsibilities.Requires continuous, normal hearing and vision.Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.Must be able to adapt to continuous changes/demands of the job.Covid-19 Vaccine Requirement: The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.Equal Employment Opportunity: We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.Requesting An Accommodation: CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov PI214944443
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