Network Administrator / Network Engineer

Position OverviewThinix (www.thinix.com), a division of R & D Industries, Inc. (RDI), is a leader in software and IT solutions with an emphasis on hospitality and MDU technology. With software sold in 121 different countries and technology deployed across the US, we are growing. Our products have achieved hundreds of millions of hours of secure uptime and we continue to innovate.Thinix has an immediate, full-time opening for an individual with several years of experience in network administration or network engineering. This role is a core position on our team and will lead the implementation, rollout, and management of networks for customers across the US. Candidates should have hands-on experience with firewalls, ACL rules, VLANS, switches, routers, wireless network design, VoIP, and 4G/5G connectivity and management.Additionally, this role will have a research and development component for new and emerging technologies, topologies, and connectivity solutions.Thinix has experienced explosive growth in the last decade and is looking to continue this trend. In each available position, there are opportunities for personal and professional advancement. We have excellent pay and benefits, a relaxed work environment, and a culture of high standards and technical excellence, but we like to have fun while doing new and exciting things.These positions will be located at our headquarters in Milford, Iowa.Join us and be a part of a special team right here in Iowa!Qualified Candidates Must:Communicate effectively with customers on both a technical and non-technical level.Work as part of a team as well as work unsupervised.Strive to constantly learn about new technology and devices.Be motivated and self-managed.Common Duties and Tasks:Firewall deployment, maintenance, and managementCreate / Manage / Edit firewall rules or router ACLsSD-WAN and Failover configurationsConnectivity solutions deployment, maintenance, and management with 4G / 5G / other broadband methodsLAN, WAN, and multi-site network designImplementation of VLANs and VPNs.Switch and router configurationsDesign and remotely deploy WiFi networksUnderstand and diagnose issues with ports and protocolsInstall, configure, repair, maintain, troubleshoot, and diagnose network switches, routers, firewalls, wireless access points, network software, and other equipment.Respond to network alerts and customer issues to remediate issues in an efficient manner.Expediently answer customer calls, diagnose issues, respond quickly, and complete the service loop.Determine firewall, network, and other equipment specifications for customer projects.Specify accurate time requirements for customer projects such as new installs and replacements.Communicate project status to customers, teams, and vendors.Carefully organize customer documentation through project lifecycles.Test and implement new technologies for in-house as well as customer facilities.Implement monitoring and automation for various systems using in-house and third-party platforms.Required Competencies:In-depth understanding of firewall inspection capabilitiesOSI modelVPNsVoIP trafficVLAN configuration / VLAN trunkingWiFi Channels, Bands, and FrequenciesCellular bands and frequenciesDNS, HTTP, HTTPS, SNMP, SMTP, SIP / H.323 as well as other protocolsEthernet, VLANS, Switching and RoutingWireless networking 802.11ac/axLayer-2 and Layer-3 Network SecurityHelpful Competencies:Scripting for the purposes of automation, such as through PowerShell, batch files, VBScriptWindows 10/11Windows Server 2019/2022Watchguard FirewallsHelpful Certifications:CompTIA Net+CompTIA Security+Cisco CCNA / CCDACisco CCNP / CCDPCisco CCIE / CCDEPerks IncludeWork in a fun, team environmentProfessional development and training opportunitiesGain crucial experience with a variety of real-world projectsLearn from respected industry experts on best practicesUnlimited CoffeeExtensive Benefits:Employer-paid health insurance contributionMedical (cafeteria) planPaid Individual Life, Dental, Vision, and Long-Term Disability coveragePaid Vacation timePaid HolidaysPaid Time Off (PTO) sick days and personal daysJury duty and bereavement benefitsAllowance for use of personal cell phone.Performance-based bonuses401K MatchHealth savings and flexing spending optionsVoluntary Short-Term Disability CoverageVoluntary Life Insurance (Additional Coverage Options)Additional coverage options to include spouses and familiesAbout Us:R & D Industries, Inc. (RDI) is a 39-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US.RDI continues to be nationally and globally recognized for technology excellence.In 2019, 2022, and 2023 RDI was recognized in the Pioneer 250 and Security 100 as one of the Top 500 MSPs in the US by CRN®.In 2021 and 2022, RDI was recognized in the MSP 501 – the IT channel’s most prestigious global ranking of managed service and technology providers.RDI is comprised of four primary corporate divisions:Thinix® (Thinix.com) serves customers worldwide in hospitality, retail, education, and government and specializes in guest WiFi, secure computing, and managed firewalls.Akative® (Akative.com) provides Zero Downtime connectivity solutions, monitoring, and multi-carrier 4G/5G services to customers throughout the US, and builds iStatus® a patented IoT-based network monitoring platform servicing over a billion requests per year.RDIWorks® (RDIWorks.com) is a regional leader in providing IT infrastructure, architecture, and complete management solutions for IT services. RDI boasts highly trained technicians in specialized areas such as servers, networking, virtualization, security, backups, and infrastructure. Key partners include Aruba Networks, Cisco, HP, Dell, VMware, Microsoft, WatchGuard, and Veeam.Audio Engineering (AudioEngineering.com) is a midwest leader in professional audio-visual services. With 100+ certifications, decades of experience, and partnerships with the world’s best equipment manufacturers, the Audio Engineering team designs, plans, and installs sound and video solutions for houses of worship, all levels of education, businesses, and government facilities.RDI provides competitive pay, paid vacations, paid holidays, paid personal days, group health insurance, dental insurance, vision insurance, disability insurance, life insurance, 401k retirement plan, and other benefits. RDI has offices in Milford and Ames. This is an excellent opportunity for the right individual to work in a growing, fun environment within one of the top technology companies in the region.Join us and be a part of a special team right here in Iowa!R & D Industries, Inc. is an equal opportunity employer and proud supporter of the Home Base Iowa Initiative. For more details, see: HomeBaseIowa.govAbout Okoboji, IA:R & D Industries (RDI) in Milford is located just minutes south of Okoboji and the Iowa Lakes Corridor — a place that allows for a balance in life. Living within the communities of the Iowa Lakes Corridor allows you to have it all. This area provides you with the ability to spend quality time with your friends and family while meeting your career objectives. Enjoy easy and scenic commutes, excellent schools with small class sizes, safe communities to live in, and endless recreational and cultural opportunities year-round.Within the Iowa Lakes Corridor, there are progressive and distinctive communities each with its own history, character, and lifestyle. Find affordable housing in a variety of beautiful communities and neighborhoods.The Iowa Lakes Corridor’s award-winning, highly-rated schools produce exceptionally educated students. Our higher education system, including Buena Vista University, Iowa Lakes Community College, and Iowa Central Community College, is a valued partner in the lifelong learning of our residents, advanced education, high-tech training, and job retraining of our workforce. Within the Iowa Lakes Corridor, there is a great diversification of professional healthcare services with caring family doctors and surgeons along with state-of-the-art hospitals and healthcare facilities.The Iowa Lakes Corridor…the Good Life.Learn more at https://www.okoboji.com, https://vacationokoboji.com, and https://www.lakescorridor.com